Canceling Your Order

We understand that circumstances may change, and you may need to cancel your order. We aim to make the cancellation process as simple and straightforward as possible for your convenience. Please follow the steps below to initiate the cancellation of your order:

Step 1: Locate Your Order Information

To get started, you will need to locate your order information. This information can typically be found in the order confirmation email sent to you after placing your order. Please have the following details ready:

  • Order ID
  • Your Email Address Used for the Order
  • Reason for Cancellation

Step 2: Submit Your Cancellation Request

Once you have your order information ready, you can proceed to submit your cancellation request. You can do this in one of the following ways:

  • Online Cancellation Form: Click Here to Access Cancellation Form - Fill out the form with your Order ID, email address, and the reason for cancellation.
  • Phone Support: Call our customer support hotline at . Please provide your Order ID and the reason for canceling your order when speaking to our representative.
  • Email: Send an email to [email protected]  with the subject line "Cancellation Request." Include your Order ID, email address, and the reason for cancellation in the email body.

Step 3: Confirmation and Refund

Once we receive your cancellation request, we will review it and process your request as quickly as possible. You will receive a confirmation email once your cancellation is successfully processed. Please allow up to 7 business days for the refund to be processed back to your original payment method.

Contact Us

If you have any questions or need further assistance with canceling your order, please feel free to reach out to our customer support team. We are here to help you.

  • Email:[email protected]
  • Phone Number:
  • Business Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT-7)

We value your business and strive to provide the best possible service. Thank you for choosing Ozinus Store!